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Disaster Recovery Backups
Our engineers have a comprehensive disaster recovery plan including nightly
disaster recovery backups. This approach provides the ultimate in
security and peace of mind for all MailStreet clients
and also decreases the impact of backup sessions on server performance.
MailStreet stores 14 days of disaster recovery backup history.
For customers who have a need for archiving or have specific data retention and backup
needs, MailStreet offers a comprehensive Archiving and Compliance Solution.
Click here to learn more or contact our Technical Sales department at 1-866-433-8787 x2 for
more information on MailStreet Archiving and Compliance.
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Redundant Hardware Architecture
Our hosted Exchange infrastructure runs in a front-end/back-end configuration.
Our load-balanced front end servers handle incoming SMTP, HTTP/HTTPS, RPC, RPC over HTTP
and Wireless connections. This protects back-end Exchange servers from attack.
All Exchange information stores run on back-end servers which connect to an integrated
EMC fiber-based Storage Area Network (SAN). (www.emc.com) This architecture is redundant in
nearly every aspect and allows us to seamlessly add additional capacity as needed without causing
downtime to existing customers.
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Anti-Virus / Hacker Protection
Our Microsoft Exchange servers are constantly monitored for viruses and hacker attacks.
Using a variety of specialized network monitoring tools, intrusion detection and anti-virus software,
we go the extra mile to ensure your MailStreet account is safe and running smoothly.
Virulent attachments and message bodies are deleted before they get to your inbox.
MailStreet uses Trend Micro for virus scanning services. Note: Additional anti-virus
options are available for a nominal monthly fee through the MailStreet Defender service.
**Click here to learn more about MailStreet Defender**.
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24 Hour Emergency Support
MailStreet operates a fully staffed helpdesk Monday-Friday 6:30AM EST to 3:00AM EST.
Our helpdesk can help you with personalized support for Outlook configuration and setup,
migration of email from other services as well as answer general questions about Exchange
and Outlook as well as wireless device support.
Additionally, our engineers monitor all systems 24 hours a day, 7 days a week 365 days a year.
After hours, we provide toll-free telephone support for all end-users on an emergency basis.
Emergency support covers connectivity, failed mail and DNS-related issues.
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Tier-IV Data Center
MailStreet servers are hosted in the NAP of the Americas, a state of the art,
tier-IV, carrier-neutral facility. This means that our data center
is composed of multiple active power and cooling distribution paths, has redundant
components and is fault tolerant, providing 99.995% availability.
http://www.napoftheamericas.net
This center acts as a major point of connectivity for the United States and the World.
The NAP of the Americas center guarantees 100% power availability and environmental stability
at a level of reliability unmatched by other facilities. This facility is fully
redundant in terms of connectivity and power, and employs state-of-the-art security and
fire-prevention systems.
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Redundant Network Connectivity
One of our greatest strengths is the quality and speed of the bandwidth for our MailStreet servers.
Our Network Connectivity bursts to 100MBPS using Multiple OC3s and consists of
a BGP4 Blend using the following carriers:
UUNet
Cable & Wireless
Sprint
AT&T
Level3/Genuity
Aleron
Global Crossing
XO
Cogent
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Written Service Level Agreement (SLA)
Our service level agreement guarantees in writing a 99.9% uptime guarantee.
click here to view our Service Level Agreement
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7 Days of Deleted Messages
Our exchange servers are
configured to store at least 7 days of deleted messages, calendar items,
contacts, public folders and other Outlook data.
We take this extra step to ensure our customers
always have access to the information they need. This means that you can recover
deleted items for up to 7 days, using the Outlook and Outlook Web Access.
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